frequenty asked questions

Get all your answers and clear doubts here

  • About Jew9k
  • Orders
  • Products
  • Shipping
  • Price / Payments
  • Warranty
  • Account

We are based in Bangkok city of Thailand, which is well known as Jewelry manufacturing hub of Asia.

Since our inception in 2016, our goal was - and is - to introduce new and innovative ways for customers to purchase affordable fine jewelry in the privacy of their own homes, on the go, and at their own pace. We aim to provide all the education, guidance, and value you need to make purchasing online easy.

Unlike traditional jewelers, Jew9k is available all the time to help you. We offer phone support, live chat, and e-mail with non-commissioned diamond and jewelry experts. Learn and shop the way you want, with no pressure.

Yes! While Jew9k sells fine jewelry online, our showrooms offer the perfect way to see, touch, and try on our rings in person. Unlike at a traditional jewelry store, our non-commissioned diamond and jewelry experts are available to help you find your perfect fit. They’ll answer all your questions and assist you in placing an order on our site for free shipping to your doorstep.

Visit Jew9k.

We value your time and commitments and do offer Office Collection strictly by way of appointment. Kindly let us know your preferred day and time so we can book an appointment for you to collect your order. Please contact our customer service team by E-mail: [email protected] to book an appointment.

Our diamonds are ethically sourced and are purchased from recognised diamond trading centres around the world. Each of the trading centres mentioned are committed to trading ethical diamonds, in line with various global institutions and the Kimberley Process Certification Scheme.

Yes, it is safe to order on Jew9k.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Ordering on Jew9k.com is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. 

Your order will not be placed until the very end of the checkout process when you will be asked for your payment information.

You may also order over the phone by calling +662-2674251 or Email us at, [email protected]

When you choose a ring on Jew9k, you will see an image of your item. This image is intended to give you an idea as to what your item will look like. Though we do our best to provide an accurate representation of the actual item, there may some differences (e.g. with respect to stone colours and size). Please ensure to review the item details which outline stone shapes and sizes.

Yes, we specialize in custom orders. Just send us a picture or a drawing, or simply describe the item you are looking for and we will get back to you with a quote. Our team of highly experienced jewelers will create your dream-piece in a matter of 2-4 weeks. Please contact us for more details.

We are sorry to inform, it is not possible to exchange or return a specially customized jewelry and Eternity Rings.

We advise all of our customers to make an appointment to view samples or to make a collection for their purchases from our stores to avoid long waiting times.

During the viewing one of our diamond and jewelry experts will give you all of the information that you need in order to make an informed decision when buying a piece of diamond jewelry. You will be shown a selection of samples and be advised on the different ways you can customise your chosen piece.

We wish for all of our customers to be completely satisfied with their purchase, therefore we are more than happy to assist wherever possible by exchanging items. Unfortunately we cannot accept bespoke or engraved items for an exchange due to the nature of the design.

Our packages come in elegant discreet packaging ready to be gifted to that special someone.

The main reason for 9k gold jewelry is that, 9K gold contains only 37.5% pure gold which makes it is less expensive than 18K gold which contains more gold than alloy metals.

Click on Materials and Care for more details.

Jew9k will be very happy to get bulk orders with special price. If you need to make wholesale order with us, please send email to [email protected] or fill up details at Contact us, and our agents will describe the details.

When we receive your order we will send a web order receipt to the email address that you provided with your order. Your detailed receipt includes the number of items purchased, sales tax and total order price.

Plenty of people don’t get the size exactly right on the first time and therefore there’s no need to panic; it happens all the time. We offer a free one time ring re-sizing service for most products bought from us, covered for 30 days from dispatch (and only if the ring is unused and is still in pristine condition). Please note that full eternity rings, as well as bespoke items cannot be resized, owing to the complexity of the designs.

Yes, you will be given the opportunity to create a personalized message at checkout. The message, enclosed in a white envelope, will arrive with your gift package. The package will not have any other additional form identifying you as the giver. For this reason, we encourage you to at least enter your name on the gift message. 

Jew9k invites you to express yourself with a customized gift message to accompany your purchase. Please refrain from using objectionable words, phrases and obscenities in your message. Jew9k reserves the right to remove any such objectionable words or phrases from your personalized messages.

 

When you choose a ring on Jew9k, you will see an image of your item. This image is intended to give you an idea as to what your item will look like. Though we do our best to provide an accurate representation of the actual item, there may some differences (e.g. with respect to stone colours and size). Please ensure to review the item details which outline stone shapes and sizes.

 

‘Ring size’ is a measurement that refers to the inside circumference of a ring. It’s important to know your correct ring size before buying a ring, otherwise it won’t fit properly.

Different countries use different standardized systems for denoting ring size.

Check your Ring Size.

An eternity ring is a ring with diamonds or gemstones all around the band. A circle symbolises eternity. Diamonds or gemstones represent love. Therefore, the meaning of eternity rings is everlasting love.

A promise ring is often given as the first symbol of commitment between two people in a romantic relationship. However, it does not signify a marriage proposal.

A diamond ‘solitaire’ means a single diamond. Solitaires are usually displayed on their own because they need no other adornments to catch the eye.

A diamond cluster earring is where several small diamonds are set close together to create the illusion of one large diamond. They’re a fantastic option if you’re looking for ‘big 1-carat look’ on a smaller budget as small diamonds cost less per carat than solitaires.

Our diamonds are ethically sourced and are purchased from recognised diamond trading centres around the world. Each of the trading centres mentioned are committed to trading ethical diamonds, in line with various global institutions and the Kimberley Process Certification Scheme.

Our friendly staff is eager to help you to find your chosen item(s) from our huge inventory and we will try to ship your order immediately so that it reaches you well in time. All stock product orders with final payment clearance before 3 pm will be dispatched the same day. Please contact our customer service team on +66-(0)-2-2674251 or By E-mail: [email protected]

No, currently we are only able to accept online orders to shipping addresses within Thailand.

We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact our Customer Care team immediately so we can resolve the issue.

We value your time and commitments and do offer Office Collection strictly by way of appointment. Kindly let us know your preferred day and time so we can book an appointment for you to collect your order. Please contact our customer service team by Email: [email protected] to book an appointment.

Yes, we definitely deliver as gift in elegant discreet packaging to that special someone.

Jew9k invites you to express yourself with a customized gift message to accompany your purchase. Please refrain from using objectionable words, phrases and obscenities in your message. Jew9k reserves the right to remove any such objectionable words or phrases from your personalized messages.

All the prices of products on Jew9k.com are subject to change without notice. Please expect to be charged the price for the Jew9k. merchandise you buy as it is listed on the day of purchase.

To use your voucher, special offer or discount, simply enter the code during the checkout process. Please note that only one voucher can be used at any one time.

Yes, all price are net price and included with tax.

There will be a special discount for Bulk / Wholesale quantity order. Please contact us for more details.

Check Terms and Conditions.

Jew9k is pleased to offer our customers with a 1 year warranty on jewelry purchased through the website. Find more details at Warranty Page

Absolutely! Insurance is very important, particularly for precious jewelry. Before spending any money on your jewelry, it is advised to consider taking out insurance. It is a good idea to have home insurance for further protection of all your valuable and beloved jewelries.

Kindly check our warranty policy at Warranty page.

Yes! While Jew9k sells fine jewelry online, our showrooms offer the perfect way to see, touch, and try on our rings in person. Unlike at a traditional jewelry store, our non-commissioned diamond and jewelry experts are available to help you find your perfect fit. They’ll answer all your questions and assist you in placing an order on our site for free shipping to your doorstep.

We use only natural (Earth mined) diamonds. Our diamonds are ethically sourced and are purchased from recognised diamond trading centres around the world. 

Know more about Diamonds.

You can sign up by clicking the 'My Account' button and follow the simple steps.

Creating account is not compulsory but unless you are not registered, you may lost a chance to get special promotion details and discounts.

When we receive your order we will send a web order receipt to the email address that you provided with your order. Your detailed receipt includes the number of items purchased, sales tax and total order price.

Spam email filters can sometimes stop our emails from getting through to your Inbox. If you haven’t heard anything from us, please check your Spam or Junk Mail folder in your email.

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Check our Privacy Policy for more details.